This policy is published by Jagrutech Ventures LLP, a limited liability partnership registered in India.
Refunds & cancellation
- If you cancel before work starts: cancel within 7 days of paying the advance, before we have started, and you get the full advance back.
- If you cancel after work starts: you pay for the work done up to the day you cancel (by milestone or by days worked). We refund anything you paid beyond that.
- Monthly support: you can cancel any time with 30 days' notice. We don't refund part of a month you have already paid for, unless we gave no support at all that month.
- Hourly tech advice: if you cancel a session at least 24 hours before it starts, we will move it or refund it.
- Duplicate or wrong payments are refunded in full.
- How refunds are paid: approved refunds go back to the account or card you paid from within 7–10 business days. To ask for a refund, email mail@jagrutech.com with your invoice number.
Returns & replacement
We sell services and software, not physical products, so there is nothing to send back. If something we deliver doesn't match what we agreed, we will fix or replace it as set out in our Terms of Service. If we can't, the refund rules above apply.